I received a E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER error from Adobe Digital Editions. What do I do?

This error indicates that the book was download and accessed using different Adobe Digital Editions log in information.

You must retrieve the original log in information that was used when the book was initially downloaded to the Adobe Digital Editions program, in order for the book to become available.

If you continue to encounter an error, please contact our Customer Support team at 866-297-9095 or email


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