XanEdu For Students

Registering as a Student

• I have registered for a XanEdu account, but have not received the registration verification email. What do I do?
• What if I forget my username/password?
• When I enter my Username and Password, I am told to please try again. What do I do?

Getting Started For Students

• How do I use the QR barcode I see in my book?
• What is XanEdu's policy on Accessibility?
• Do you offer digital custom books or print copies? Or both?
• Do you offer formats that work on iPads or eReaders?
• How do I purchase a XanEdu custom books?
• What is the turnaround time for XanEdu custom books?

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Purchasing

• What is VeriSign?
• Is my credit card information stored?
• Which types of payment do you accept?
• What is a credit card verification (CSC/CSID) number?
• Which countries do you accept payment from?

Downloading an eBook for Students

• How do I download my book to an iPhone/iPad?
• How do I register my device to download my book?
• How do I download my book to a Mac or Windows PC?
• How do I download my book to an Android device?
• Why can't I open my e-book in Adobe Reader or Apple Preview?
• When I tried to open my book in Adobe Digital Editions, the book contained an icon that bore a red "expired" banner. Why has my book expired?

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Shipping

• Do you offer shipping to APO/AE addresses?
• Do you offer shipping to P.O. Box mailing addresses?
• Do you offer expedited shipping?
• How do I track my package?
• Which type of shipping options do you offer?
• Once purchased, how long will it take for me to receive my book?

Contacting Customer Support

• Can I 'Live Chat' with an agent?
• I'd like speak with someone, may I call you?
• Can I contact your team by email?
• What are your hours of operation?
• Do you have any Spanish-speaking representatives?